Education and/or Experience:

Minimum of a high school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience, preferably in a contact center or cusomter service:

High School Diploma or GED. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line). Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. Communicate effectively in writing and verbally. Must be willing to obtain a landline prior to first day of employment. At least 1 year of customer service experience in centralized services or call center environment. Experience in Retail or healthcare. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Language Skills:

Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer/Technical Skills:

Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with Microsoft Office and to navigate through multiple systems and job aids while responding to the customer's inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.

Other Skills and Abilities :

Ability to manage difficult, irate or emotional customers while maintaining composure, to multi-task; excellent time and process management skills, strong data integrity and attention to detail, ability to read, write and speak English fluently.

Other Qualifications:

Must have a quiet, private place in your home where you can work without background noise. Working space should meet compliance standards as outlined in our Remote Work Policy. Must also possess subscription to high-speed, hard-wired Internet service.

Passion:

We are all determined to be the best at doing what matters most. We have a healthy dissatisfaction with the status quo. We have the utmost desire to improve and to win in the marketplace.

Innovation:

We place great value on Innovations and creating quality services that meet the long term needs and wants of our clients. We challenge convention and seek to reinvent the way we do business to excel in the marketplace and achieve superior results for our clients.

Courage:

We have the strength to do what is right, even in the face of personal or professional adversity. We are willing to take calculated risks in search of excellence, and we seek to learn from both failures and successes to help ourselves and C3iSolutions improve on an ongoing basis.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that an employee encounters and/or must successfully complete in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work From Home Office Details:
Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 1 mbps up Your computer or router should be physically connected to the modem by a cable. No wireless connection All Progressive hardware you receive needs to be connected to a surge protector A PC/Laptop with 2 GB RAM, 500 GB Hard Disk/ Core2duo Processor, with online UPS . Keyboard, Mouse, A Branded headset like Plantronics Headset A landline/Mobile/Smartphone answerable any time.
Work From Home Documents Required:
1.PAN/ADHAR/PASSPORT 2.BANK STATEMENT/CANCEL CHECK 3.EDUCATIONAL QULIFICATION CERTIFICATES.