Education and/or Experience:
Minimum of a high school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience, preferably in a contact center or cusomter service:
Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.
Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.
Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with Microsoft Office and to navigate through multiple systems and job aids while responding to the customer's inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.
Other Skills and Abilities :
Ability to manage difficult, irate or emotional customers while maintaining composure, to multi-task; excellent time and process management skills, strong data integrity and attention to detail, ability to read, write and speak English fluently.
Must have a quiet, private place in your home where you can work without background noise. Working space should meet compliance standards as outlined in our Remote Work Policy. Must also possess subscription to high-speed, hard-wired Internet service.
We are all determined to be the best at doing what matters most. We have a healthy dissatisfaction with the status quo. We have the utmost desire to improve and to win in the marketplace.
We place great value on Innovations and creating quality services that meet the long term needs and wants of our clients. We challenge convention and seek to reinvent the way we do business to excel in the marketplace and achieve superior results for our clients.
We have the strength to do what is right, even in the face of personal or professional adversity. We are willing to take calculated risks in search of excellence, and we seek to learn from both failures and successes to help ourselves and C3iSolutions improve on an ongoing basis.
Physical Demands & Work Environment:
The physical demands and work environment characteristics described here are representative of those that an employee encounters and/or must successfully complete in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work From Home Office Details:
Work From Home Documents Required:
2.BANK STATEMENT/CANCEL CHECK
3.EDUCATIONAL QULIFICATION CERTIFICATES.